FAQ

Where do you ship?

We offer worldwide shipping! If you have requested a country which doesn't seem to appear at the checkout, please contact us.

Does the paintwork last?

All footwear is prepared, hand painted and sealed with professional products specific for leather goods. The paintwork is waterproof and scratch proof once all stages of production are complete. To learn more on how to look after your footwear and ensure the paintwork is not damaged over time, please see to our aftercare information on the product pages.

Can I get a return/exchange?

Unfortunately, we have a no returns policy with all footwear being hand painted to the customers specific requirements.

Please take care when placing an order and make sure all of the options have been selected accurately.

How long does delivery take?

Please allow up to 25 working days for orders from our store.

For custom orders you will be given a timeframe once the mock up is complete. This is usually between 25-40 working days.

Can I create my own design?

You can create your own custom footwear with one of our artists today! Contact us to get started.

What happens if I order the wrong size?

Unfortunately, with our strict no returns policy with our product being make to order and specific to the customers needs, we would not be able to offer any form of exchange.

Please ensure you carefully check that your order is the correct size.

Can I cancel my order?

Please note, we will only consider cancellations if the query is raised within 24 hours of purchase.

Are they all genuine Air Force 1's?

Yes, all footwear is 100% genuine and is sourced directly from Nike or it's partnered retailers.

If you have any further questions, please feel free to contact us at - sales@jrdclothing.com